Frequently Asked Questions

No, you can checkout as a guest. However, creating an account will allow you to track your orders, save your details for future purchases, and receive exclusive updates.

Simply click on the "Sign Up" button at the top right corner of the page, fill in your details, and you'll be set to enjoy a seamless shopping experience.

Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order directly through the provided link.

Orders are processed quickly to ensure timely delivery, so we are unable to modify or cancel orders once they are confirmed. Please review your order carefully before completing your purchase.

If an item is out of stock after your order has been placed, we will notify you via email as soon as possible and offer alternatives or a full refund.

We strive to make shipping accessible worldwide. While we offer free shipping to select European countries, shipping costs vary based on your location.

Note: At this time, we are unable to ship to Brazil, as our platform does not currently support the calculation of import taxes for the country. We appreciate your understanding and hope to offer shipping to Brazil in the future.

We offer free shipping to the following countries:

• France
• Germany
• Belgium
• Netherlands
• Luxembourg
• Ireland
• Italy
• Spain (mainland only)
• Portugal (mainland only)
• Austria

For all other locations, we subsidize shipping costs so you only pay the difference between our base rate and the actual shipping cost.

Standard shipping costs:

• United Kingdom, Denmark, Greenland, Faroe Islands, Liechtenstein, Hungary, Poland, Czech Republic, Slovakia, Estonia, Lithuania, Latvia, Switzerland, Sweden, Bulgaria, Cyprus, Croatia, Greece, Iceland, Finland, Norway, Spanish & Portuguese Islands, Malta, Turkey, Romania, Eastern European & Maghreb countries → €8
• Canada, Australia, Japan, Hong Kong, Singapore, South Korea, Thailand, Taiwan, Vietnam, India, Russia, Israel → €35
• USA & China → €40
• Africa, Middle East, South America, other parts of Asia & Oceania → €45

The exact shipping cost will be displayed at checkout based on your delivery address.

• France: 1-2 days
• Europe: 2-6 days
• Other countries: Delivery time will be displayed at checkout.

Orders are typically processed within 1-2 business days (excluding weekends and public holidays). Once your order ships, you’ll receive an email with a tracking number.

Yes! If you need faster delivery, express shipping is available for an additional fee. The cost and expected delivery date will be displayed at checkout.

• France (with Chronopost Express, 1 kg) → €12.50
• International Express Shipping → Cost & delivery time will be displayed at checkout.

We partner with GLS for standard shipping and Chronopost for express shipping to ensure fast, reliable, and secure deliveries.

EU & UK orders: VAT is included in the listed price.

International orders: Duties and taxes are included in the final price (Delivered Duty Paid - DDP), except for China, where duties and taxes must be paid by the customer upon delivery.

If your package is lost, undelivered, or arrives damaged, please contact us immediately.

• If you notice visible damage upon delivery, notify the courier right away.

Please double-check your shipping details before completing your order. We are not responsible for delays or undeliverable packages due to incorrect addresses.

At Studio DRÈA, we want you to feel confident in your purchase. If you're not fully satisfied, you may return your order within 14 days of receipt, provided it meets our return conditions.

To be eligible for a return, items must:

• Be unused and in perfect condition
• Be returned in their original packaging, including dust bags and tags
• Not be damaged, worn, or incomplete

If a return does not meet these conditions, we reserve the right to refuse it. If refused, the item will be sent back to you at your own expense.

We offer free returns to customers in the following countries:

• France
• Germany
• Belgium
• Netherlands
• Luxembourg
• Ireland
• Italy
• Spain (mainland only)
• Portugal (mainland only)
• Austria

For all other destinations, we cover part of the return shipping cost, and you only pay the difference based on the same rates as the initial shipping charge:

• United Kingdom, Denmark, Greenland, Faroe Islands, Liechtenstein, Hungary, Poland, Czech Republic, Slovakia, Estonia, Lithuania, Latvia, Switzerland, Sweden, Bulgaria, Cyprus, Croatia, Greece, Iceland, Finland, Norway, Spanish & Portuguese Islands, Malta, Turkey, Romania, Eastern European & Maghreb countries → €8
• Canada, Australia, Japan, Hong Kong, Singapore, South Korea, Thailand, Taiwan, Vietnam, India, Russia, Israel → €35
• USA & China → €40
• Africa, Middle East, South America, other parts of Asia & Oceania → €45

The exact return shipping cost will be displayed at checkout based on your location.

1. Contact us at customercare@studiodrea.com within 14 days of receiving your order to request a return.
2. We will provide you with a return label and instructions for shipping the item back.
3. Once received at our warehouse, please allow up to 7 days for processing.
4. You will receive an email confirmation once your return has been processed and inspected.
5. A refund will be issued to your original payment method according to your payment processor’s policy.

• Refunds are issued for the product amount minus the original and return shipping costs.
• Any prepaid import duties or taxes may also be deducted, unless required otherwise by local regulations.

We currently do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.

If your item arrives damaged or incorrect, please contact us immediately, and we will assist you.

A pre-order allows you to reserve an item that is not yet available for immediate shipping. Once the item is launched or back in stock, we will ship it to you.

Pre-order items will be clearly marked on the product page with an estimated shipping date.

Yes, payment for pre-order items is taken at the time of purchase. We will notify you as soon as the item ships.

Leather is a natural material that becomes more beautiful with age when properly cared for. To ensure your Studio DRÈA items last for generations, follow these essential care tips:

• Protect your leather items from extreme heat, direct sunlight, water, and both high humidity and dryness.
• Gently blot your leather if it gets wet and avoid exposing it to rain or moisture.
• Store your leather goods in a warm, dry place, out of direct light, and avoid overloading your handbag to maintain its shape.

It’s best to avoid using waxes, skin moisturizers, or sprays on your leather items, as they can damage the material. However, specific treatments for suede may require waterproofing sprays.

Stains from ink, lipstick, or fragrances can be permanent, and contact with dark fabrics may discolor lighter leather. We recommend avoiding such contact to preserve the appearance of your bag.

Smooth leather requires special care but rewards with a rich patina over time. Apply a universal leather cream twice a year to clean, nourish, and maintain the leather’s flexibility. This will allow the leather to age gracefully while remaining soft.

Grained leather is more durable than smooth leather, but it still benefits from regular care. Like smooth leather, we recommend applying a universal leather cream twice a year to clean, nourish, and maintain suppleness, allowing it to develop a beautiful patina.

To preserve the shape of your bag, remove all contents and fill it with acid-free tissue paper. Store it in a warm, dry place and use the cotton dust bag provided for protection. Avoid storing your leather items in plastic.

While leather naturally develops signs of wear, these marks add to the character of the material. By following the care instructions, you can maintain its beauty and durability, allowing it to age gracefully.

For general cleaning, use a soft cloth and a mild leather cleaner. Apply leather cream for nourishment and flexibility as needed, and avoid harsh chemicals or cleaning products.

By following these guidelines, your leather goods will remain in excellent condition and continue to accompany you beautifully on your journey.